Reviews of Avalon Building Concepts in Wyoming

Avalon Roofing and Exteriors put on a new roof for my home in Grand Rapids. I recently had the pleasure of working with a fantastic roofing company, and I couldn't be happier with the results. From start to finish, this team provided excellent customer service and top-notch workmanship.

First of all, the communication was excellent. They were quick to respond to my initial inquiry on AvalonRoofs.com and were able to schedule a consultation with me right away. During the consultation, Doug took the time to explain their process and answer all of my questions thoroughly. Doug incredibly patient and never made me feel rushed or pressured into making a decision.

Once I decided to move forward with the project, the team got to work right away. They showed up on time, worked efficiently, and left my property clean and tidy each day. The work they did was absolutely flawless - my new roof looks absolutely stunning! They used high-quality materials and paid close attention to detail, ensuring that every aspect of the installation was perfect.

Had a roof leak in the middle of the night on July 4th. We were planning on reroofing the house and installing gutters on the other 2 sides of the house this summer anyways. I emailed Avalon that night that I needed a quote for a new roof. The next day I was contacted by one of the ladies in the office. She said someone could stop by at 7 p.m. that evening. She also said it would probably be 6 to 8 weeks to schedule for the work to be done. Will Harris came by that evening and inspected everything. He found that the leak was coming from one of the vents in the attic and put a plastic tub under it for me. He quoted me a price comparable to ones I had gotten last year and told me that they would be able to schedule to have it done in a couple weeks. By the end of the week I was left a message to call and schedule the date of the job. I stopped by that day to drop off the deposit. I had a concern with the contract but Will was giving a quote and couldn't be reached. The owners personally came out and took care of the issue. One of them also scheduled the job for the following Thursday. The materials and dumpster showed up on Wednesday, the roofers were there the next day at 7:00 a.m. to start work and the dumpster was removed Friday morning. Will showed up about 9 a.m. on Thursday to check on things and said he'd be back at the end of the day to follow up. Before leaving he went to the neighbors on both sides of the house and left a card for them to contact him if any debris needed to be cleaned up in their yard after the job was done. That evening he inspected everything and cleaned up the yard some more. He also walked around the house with a magnet and got a few more nails. He said they would be calling in a couple weeks to schedule the gutters to be installed.
I got a call August 2nd from Aaron asking if it would be ok to come by around 2 p.m. to install the gutters. Aaron and Eric showed up and knocked it out in a few hours. Two of the nicest guys to deal with. In fact, everyone I dealt with through Avalon was very friendly and eager to make sure you were taken care of and happy with their service. The reason I chose Avalon was because of the reviews. I know they can't please 100% of their customers and some customers just can't be pleased no matter what. The majority of the reviews are positive and that's exactly the kind of service I got from Avalon Building Concepts. I will be using them again in the future.
Will also texted me after the gutters were done saying he will be doing a final inspection next week and address any concerns I have.