Stay away from JAG Construction. After 9 months they were sent a cease letter from our lawyers on what we were quoted as a 4 month remodel. All of their work has to be replaced due to cosmetic issues, poor craftsmanship, or code compliance. All code issues have been determined via third-party licensed inspectors.
If you finish reading this novel and still decide to use JAG then make sure that you are accounting all weekly charges against each other and what they bid from day 1. Also, get a real contract, require insurance and bond information, and make sure all communication is either video recorded or completed via e-mail. Make sure that they get all required permits because they didn't obtain any for our remodel.
Jason, the owner, was who we initially spoke to and we liked Jason. He said he was a perfectionist and would continually work until it was done. However, Jason was not our project manager and we did not get that perfectionism out of the person who was the project manager. Jason did force the brick layer to redo the entire addition because it did not match the original brick pattern of the house. See the bump-out addition paragraph at the end for more explanation.
They knew at 6 months that we wanted to be in before our daughters birthday - 2 months ahead of time and already 2 months behind schedule. At 7 months we reminded them they had one month until we move in and of course their response was yes, yes we'll be ready everything is moving along. The same goes for 2 weeks, 1 week, days, day of, and the day after. They would send one person for a few hours 2-3 days a week after we moved in. This went on for a month and after 9 months we obtained legal representation because it would never be finished.
I want to clarify: JAG did most of their work during COVID and much of the lost time was pre-COVID. They would go days and weeks without working or would do very little for the first few months.
I will let the pictures speak for the quality of their work. The photos are on the Google review. These are just examples and there are many more. Most of the photos are post JAG removal; however, a couple are pre to either show a pattern of behavior or that I just haven't retaken that photo.
Bump-out addition: We had an addition to the house after work began and the plans were delivered to JAG by our designer. They bid on the bump-out addition, it was approved, and work started. In the end JAG kept saying two sets of plans confused their guys. They were labeled, dated, and delivered both on paper and digitally. While JAG did force the bricklayers to redo the brick on the bump-out, they used the same brick regardless of damage to the brick from the tear-down. They also quoted me 3-6 piers for the bump-out foundation and did not put any piers per Jason via e-mail and structural engineer inspection. One of the walls in the bump-out was not flat enough for The Container Store to install our closets.
Not pictured: HVAC ducting sitting on my insulation instead of hanging, HVAC ducting not connected to registers (vents) and are heating/cooling the attic, bump-out addition roof connection to existing roofline uneven, normal electrical outlets instead of required GFCI, flooring issues, the amount of paint overspray on the flooring that does not come up without hours of scrubbing with goof-off, and visible paint streaking and roller strokes in most rooms. I don't think I need to continue.
