Reviews of Four Seasons Cleaners in Ventura

I had a small rip in the seam of some very expensive Ralph Lauren wool pants that were just a few months old. I took them in to Four Seasons Cleaners in Oxnard to have the tear mended and the pants dry cleaned. When I got the pants back I discovered that the crotch was resewn to the point where the pants fit much more snugly than before and when I sat down in a chair the entire crotch blew out because they were too tight. I came to discover that there was just a single stitch of thread holding the fabric together. I took my receipt and pants to the Oxnard location and the girl at the counter wouldn’t help. I drove to the Ventura location where I learned that the actual seamstress who did the repair was working. I explained the entire situation from start to finish and all I heard from her was, no, no, no. She was defensive and insistent that she made the repair, but had nothing to with the rip. To make matters worse, the fabric at the seam is now torn so badly that the pants can’t be resewn without bringing in the pants even more to the point where they would be unwearable. After arguing for 5 minutes with a “seamstress” who barely spoke or understood english the owner came out from back. He handed me my receipt and said that there was nothing he could do. So know, I have a pair of pants that are ruined beyond repair and am out money for the repair cost and dry cleaning for something I essentially wore for 5 minutes before they were ruined. Please consider using a different dry cleaner or tailoring needs. After my experience at Four Seasons I would advise everyone in the area to look elsewhere. The management and employees simply don’t care and when it comes down to making a situation right they really don’t care.