Reviews of SHIFT Auto Brokers in Troy

Daniel helped my son buy his new car, which was a purchase he'd saved a long time for. He was patient and kind with every question, and put us at ease at every turn. The car is exactly what my son wanted and Jeff made it happen for us today. Thank you!

I purchased a 2016 Accord coupe touring for about $16K from Shift. At first when I saw the deal I had thought it was too good to be true as the KBB value was around $21K around the time of purchase. The experience I had in person was not the greatest, it felt as though the employees were very rushed and felt I wasn't given much attention (clearly because I was intent on buying on the spot). I was offered $4500 for my 2009 Accord LX with 110K miles to which I declined.
I had the car inspected at 3 Honda dealerships and my personal mechanics, the car had checked out overall as a solid purchase. My mechanic was shocked to hear how much I had paid for the car, he assured me I made a good purchase. I was not recommended any services to be done at the time by any mechanic.
SHIFT Auto Brokers is able to sell cars for a low price because they do cut a few corners when it comes to maintaining the car. The car was extremely dirty on the outside and in the engine bay, the battery was basically dead a week after purchase, the car was missing an engine cover. However, they are quick to reimburse you for any issues you may have with the car as long as you can point them out. Make sure to speak up with any complaints, they do listen and will solve the problem!
At the moment I have an ongoing issue with the noisy struts of the vehicle, but that was to be expected with the mileage of the car. The issue appeared to be very common with the touring model due to the adaptive dampers. SHIFT Auto Brokers has been very helpful in partially reimbursing me for this wear item even when I had accepted that it would be primarily out of my own pocket. I am 3 months into my purchase and I would wholeheartedly recommend this dealership to friends and family.

I have to say I didn’t think it would have been as easy as it was to find my car and get the service I received by everyone at Shift Auto Brokers...Shift Auto Brokers went out their way to make this decision of buying my car through them a breeze!!! And my car was delivered to my home what more could you ask for!!! Everyone kept asking where did you get your car?!?! Of course I’m telling them Shift Auto Brokers go check out their website 😁