Reviews of Fox Creek Family Dental by Espire I Thornton in Thornton

Billing bait-and-switch, you still owe us more money.

1. Held hostage in the chair until you pay: This was a first for me. After the exam, if you want same-day work, a billing agent will come to your exam chair, review the bill, and ask for payment before work is done. This did not feel like a convenience, more like being held hostage.

2. Surprise price increase: In July, I had an exam that indicated a long list of fillings and crowns that were needed, to the tune of $3200. I scheduled the work to be done across two visits starting in October. The night before my appointment, I received a phone call that they had "updated their systems" and my new price would be about $5300! They said it was my insurance company that changed their coverage. In October, I asked? So, checking with my employer and the insurance provider, they would only ever change coverage between plan years in January. Of course, I declined the work.

3. Silly me, I went back when I had a filling fall out: We did the exam, set up to have the one filling restored and a neighboring filling replaced. I paid up front, again from the chair, and the work was completed. 11 months later, I get an invoice in the mail that says I owed another $41. That's right, no contact for nearly a year and now they say I owe. When I asked they said, "yeah, we haven't been very good about keeping up with the billing. But, we're catching up now and you owe this balance because the insurance didn't cover what we thought they would."

Maybe there was a management change or something, because there are plenty of previous 5-star reviews here. But, lately, the reviews have been pretty poor.

Anyway, that's why I'll never go back again. I hope I can find some honest dentists out there.