Reviews of Verizon in Solon

Just to clarify, one star means zero to me. Worst experience with customer service. I bought a phone and decided to return it less than 24 hours later, unopened, untouched, unused. They charged me 50 dollars for returning it. Granted it was in the contract, but when I signed they only showed me the numbers and they did not mentioned or showed me this returning policy. When I complained to the manager, he threaten to call the POLICE. His argument was that I was taking too much of his time (we talked for no more than 5 minutes). Also, he insisted he would prefer not having me as a client, and he mentioned several times that clients are always doing these things . Not very big on clients, apparently. When I asked him he should ask the sales person who had talked to me, he said he would not because the sales person would lie to, I quote, "cover his own ass." I am still appaled.