Reviews of Rent to Own Auto Centers in Saint Charles

I was reluctant about doing this, but now I will NEVER do this again. I entered into a contract on Sept. 24 with this place for a Chevy Captiva. I drove it off the lot, get on the highway and it doesn’t feel right. I think maybe it’s the highway. I drive it later that even and vehicle still doesn’t feel balanced. Not to mention the check engine light comes on. I call RTAC first thing Monday morning, advised of what happened. I told him I would prefer to void out the contract at this point. He rudely said that’s not going to happen. I work while they are open so he said I can drop the car off to get it checked or I can use their tow company. The tow company advised RTAC only covers up to $100 for the tow and they wanted me to pay an additional $110. I call RTAC and spoke to Henry who was nice enough to get the tow set up without charge.
They call me Tuesday around 12 and say it’s ready to be picked up. The vehicle needed to have the tires balanced and the cadillac converter replaced. Now, I’ve been told be two people that they drove this vehicle and there was nothing wrong. Per the contract it stays they are giving me this vehicle in good working order. If these two individuals drove this they KNEW there was something going on with the balance. You cannot tell me they didn’t “if” they drove it, I felt it as soon as I got on the highway.
I’m at the point now what’s going to happen next when I pick it up.
I spoke to Kevin the manager there who was being very condescending to me. He told me there is no was to void this and get my money back even though this just happened on Saturday. I didn’t even drive nor have the car for 24 hours.
I have been through too much this year to get robbed by this place. My suggestion is DON’T DO IT!! It sounds good but it’s not. I should’ve went with my first mind when talking with the guy and not work with this place. They are completely untrustworthy at this point.