Reviews of Crystal Underground in Rehoboth Beach

i love this place i really do i have a lot from here but my only issue was that the honey calcite i bought was fake (most likely) i didn’t feel it look like a crystal i noticed this after i got more into crystals and i always had me suspicions up until last night when i just falls apart so don’t buy that. but otherwise this place is great and everything else i have bought is real and beautiful

If I could give ZERO stars I would for my “shopping experience” with Crystal Underground. BUYER BEEARE! I purchased a gift card for my niece who goes to school in the area. I wanted to support a local small business. There was no option to give a message for the gift card so I emailed after the order was confirmed. Their website says 1-6 business days to ship and considering that this was a gift card I figured it would be sooner rather than later. Seven (7) days later I still had not received confirmation of shipping so I emailed inquiring about the order. NO RESPONSE. I emailed again two days later. NO RESPONSE. At this point I’m pretty annoyed and then I call them the next day (10 days after I placed the order) and no one answered the phone (I called at 10:30 / they opened at 10am according to their website). I left a message saying that I would like a call back and I wanted my order cancelled or I would go through my credit card company.

To their credit they did refund my credit card which I found out via e-mail. There was never an apology or any follow up. I’m
Thankful I didn’t have to go through my credit card company but BUYER BEWARE!! Very disappointed and will never do business with this unprofessional “store”.