Reviews of First Response Roofing and Construction, LLC in Port Huron

We hired them in 2021 to do extensive work on our home, including installing new windows and replacing vinyl siding. Today, my house is in worse shape than before they started their work and I am out over $25,000.

1) I knew to hire only contractors that were licensed with the State of Michigan. First Response advertised that they were licensed and in fact included licensing representation on the contract we signed. It turned out that they were NOT LICENSED when we signed the contract or AT ANY TIME time while they were performing work on my home.

2) We didn't discover that they were unlicensed until it became clear that they were not qualified to peform the work they were paid to do. During the installation of our new Pella windows, the workers were using such force to place the new windows in, the drywall inside my home cracked. I then noticed that the windows were installed with no window jams.

3) I asked why they were using such force to cause cracks in the interior of my home and why there were no jams, and was given several, inconsistent explanations that made no sense. I required that they stop work on the home until the issue could be resolved.

4) As of 9/16/2022, the work remains unfinished. Since they stopped working, I have learned that they removed structual componenets surrounding a large window in the front of my home when taking out the old window. They installed the new window without replacing the structual components (headers) - even though THE CONTRACT EXPLCITLY REQUIRED THE INSTALLTION OF STRUCTURAL COMPONENTS WITH THE NEW WINDOW. In addition to the incomplete work, I have been advised that if the window isn't reinstalled with the structural compenets, the roof in that area of the home will begin to sag and eventually fall in.

5) The vinyl siding they installed on the back of my home is out of line, and lifting off the home in spots. I have discovered nails that pierced the structure of my home and are exposed on the inside. Other windows they installed are of such poor workmanship that I cannot even put a screen in because they are unlevel.

6) The worst part of my experience with First Response is that THEY PLACED A LIEN ON MY HOME IN VIOLATION OF THE LAW. UNDER MICHIGAN LAW, A CONTRACTOR NOT ONLY CANNOT DO WORK THAT REQUIRES A LICENSE UNLESS THEY HAVE ONE, BUT THEY ARE NOT PERMITTED TO PLACE A LIEN ON A PROPERTY UNLESS THEY ARE LICENSED. First Roofing obtained a license at the end of 2021, and then a few days later went and certified in a filing with Macomb County that they were entitled to place the lien on my home.

7) The lien remains today, despite the fact that they know they broke the law in placing the lien (and performing the work on my home while unlicensed). In fact, THEIR ATTORNEY CALLED ME ABOUT THE OUTSTANDING BALANCE THEY CLAIMED I OWED FOR THE UNCOMPLETED WORK AND WHEN I TOLD HIM THEY WERE UNLICENSED, HE SAID HE WAS UNAWARE AND IF THAT WAS TRUE, I WOULDN'T HEAR FROM HIM AGAIN. I NEVER HEAD FROM HIM AGAIN!!

So, the key takeaways from our experience with First Response Roofing is: they fraudulently represented that they were licensed to perform the contracted for work on my home when they were not; they weren't qualified to perform the work they agreed to perform; they caused damage to my home by knowingly disregarding their contractual obligations in regards to the structual componenets of the windows I mentioned above; they again violated the law in placing a lien on my home and lied in the filing by representing they were licensed when doing the work. AND, THEY ONLY WAY I CAN GET THE WORK DONE BY A LICENSED AND QUALIFIED CONTRACTOR IS TO PAY FOR THE ENTIRE JOB TO BE REDONE BECAUSE NO OTHER CONTRACT IS WILLING TO WORK FROM WHAT FIRST RESPONSE STARTED BECAUSE THEY DON'T WANT THE LIABILITY FROM THE POOR WORKMANSHIP!