CONSUMER BEWARE!!! Larry's VW Import Service, practices all the old school mechanic scams in the book. This company lacks any knowledge in regulations and business ethics or integrity. You will not get a receipt of what you sign at the time of drop off of your vehicle, nor any upfront written pricing when quoted; if you are lucky to even get a quote. You will not see any proper regulatory mandated items posted on their walls or front entry. They lack a computer POS system so you will not have/get a fair quote to the labor rate market here. They will falsify receipts with your signature, that you signed when you came in to authorize the work, through photo copying to make it look as though you agreed to those prices at the time of drop off. They will use used/old parts on your vehicle and keep new parts off your vehicle if they replace anything. They will threaten you with a lien on your vehicle if you do not/refuse pay, even if those services and prices were not agreed to. And, as the Ok law is currently written, you have to pay to get your vehicle. They will request cash payment, as well as claim that they do not have a merchant account (that is a sign right there to beware) if a company does not have a merchant account in this day and age it says something big about the company's credit and monetary stability - you won't know this until it is time to pay, they are good at not disclosing this detail under Larry's personal motto, "you didn't ask, so I didn't tell". Your vehicle will be worse off than when it came in, damage wise, or not fixed correctly at all. And, they will charge you for unauthorized work and added work, or even work not done. Unfortunately, they know to walk a gray line, so you can't prove what they did or didn't do it until it is to late, i.e. after payment.) !!! IF YOU HAVE A COMPLAINT ABOUT LARRYS: Please, please, join the cause and file with the Attorney Generals Office, as well as the BBB, and practice your right of small claims and public complaint through social media outlets. It is shops that operate in this manner that give good repair shops a bad name. We need to stand together against repair shops that have bad business practices and violate regulatory responsibilities in regards to consumer rights!!! There are two other Import repair shops in the OKC area, please do your rating research when deciding to take your vehicle to one. DO NOT make the same mistake I did and go to Larry's. ***Don't just take my word for it, pay attention to this company's complaint pattern: (1) Invalid pricing/labor rate and work done, with vague or altered receipts. (2) Your vehicle will be in worse condition than when it came in. (3) Deceptive verbiage, and lack to follow proper regulatory practices. (4) Your pocket book will be unnecessarily lighter than it should be when you leave.***
