Reviews of ABRA Auto Body New Lisbon in New Lisbon

I would NEVER use Abra again! Long story short - my car was hit by a deer and I took it to Abra for repair. They did $1,327.19 worth of work. Another shop found $1,878.53 of work that they missed after they were "done."

The estimate done by Gary Klein, their production manager, did not include a SINGLE additional repair that was not included on the original insurance estimate (which was based on a video inspection over my phone). This estimate was not approved by me before they "completed the work" and called me to tell me my car was ready to be picked up. Abra returned my car to me with obvious damage (cracks in the bumper) and a ripped liner in the wheel well - these items were at the site of the accident and were OBVIOUS to the naked eye.

I took my car to another shop to find out what else Abra missed. The other shop found $1,878.53 in additional damage. That is the original estimate submitted to my insurance company - they told me there is likely more damage they will find when they get into the repairs.

I spoke with Hubert Niewinski, the General Manager of Abra after I picked up my car and he did literally nothing to make it right. I had to pay their bill in full to be able to take my car somewhere else for a second opinion, so I noted on the bill that the repairs were incomplete and unsatisfactory. Mr. Niewinski never offered any kind of a refund based on the fact they did not complete the work correctly or return my car to me in pre-loss condition like they were supposed to. I paid them $500 out of my pocket for the work they did, in addition to what the insurance company paid them.

Because Abra didn't do the job right, it is causing me an extreme headache. It will require re-work to fix the incomplete repairs Abra already did. Insurance wants me to pay for any "re-work" out of pocket (mostly painting) and it's creating difficulty with the warranty of the additional work required. I would recommend that you DO NOT take your car to Abra under any circumstances. Bringing my car to Abra has already cost me so much time and frustration and it will definitely cost me money too. I wish so much that I could go back in time and never do business with Abra Auto Body!