My dog has been a patient of this vet since 2012. Everything had always been fine and dandy, until recently. A couple of months ago, I took my dog in to get his glands done, which I do more regularly then most people, and asked for a new box of flea medication BECUASE we had ran out. We usually use parastar but were given a new one- called vectra. We were told it was great. That day, my dog began to have shortness of breathe and uncontrollable muscle spasms. We called the vet, they recommended I go in. As I am in the waiting room, I looked up reviews of the medication, and it is said to be the worst medication on the market, resulting in permanent muscle damage and death. Dr.Cruz saw us, hooked him up to an IV, recommended we wash him and sent us on our way with several medications after paying the bill. We washed him with his regular dog soap. Nothing worked and the symptoms just became worse. We called again and they sent us to the emergency room. Long story short and $200 later, we were advised to not only wash our dog, but to wash him with DAWN soap. I paid $200 to be told to use DAWN SOAP!! Original dawn soap, is the first soap of choice recommended by MOST vets because it is the best to take of the oily flea medication off of any dogs skin.That was months ago. More recently, I took my dog to get his booster and rabies shot which was prepared by what i believe to be students. My dog began to have uncontrollable muscle spasms. I called the vet and the phone call was answered by one of the young girls in the front. I told her what was going on and guess what.... I was advised to take him to the emergency room. Seems like instead of giving me recommendations of any sort or allowing me to talk to the dr, they want to send me to the ER. I, not entirely thrilled, told the girl that lately every time I go and have something done to my dog, he has a reaction, and were sent to the ER. Because of this, I received a letter saying I have been expelled. Never in my life, have I seen a letter like this. Nor, have I seen a business that expels you for giving some feed back or concern. If this was a real business, you'd have the decency to make thing rights and atleast talk to me to see what's wrong and have good costumer service. After all, my dog is a patient of 4 years, I have several family members who also take their pets here, and I have 2 friends who take their pets here from MY recommendations. It is completely ridiculous to receive a letter in the mail as such, signed by Gomara himself. WHOM I didn't even talk to on the phone. Your staff is ridiculous. Because of your ridiculous staff and your impeccable business skills, you are receiving such a review on as many sites I can find online. Mind you, I had an issue with his staff member ( no words exchanged) and no actual problems with doctor himself, yet he made the decision to kick us out and sign the letter! Stay clear from this joke of a place. You would think I threatened to sue them when in actuality I was just showing some concern for my DOG! I will try to post a picture of the letter, if unsuccessful, please refer to yelp to see a picture of the letter I received. Its a good laugh!
