Reviews of Diamond Asset Management & Realty in Mesa

Management is indescribably horrible. Upon my move in day I meet the leasing agent at our scheduled time and she does not have keys for me blaming it on someone else not leaving them for her. We agreed the keys would be left in a lock box so when I showed up with movers the next day I could move in. However, the keys left for me did not work to get into the property so clearly the maintenance man (Kenny) or leasing agent (Chelsea) did not even try them. I had to wait for someone to bring another key while I was paying movers hourly. When moving into my unit there were blinds missing on the windows, including the front door, a window spray painted and chipping off IN MY SHOWER, the unit was unclean and had dirty laundry left from previous tenants, the lock on the door did not work, the shower head was so calcified I'm surprised it even spit out water, I could go on. There was no privacy and I felt unsafe so I had to find other accommodations for a week until some issues were fixed. After 2-3 weeks of trying to get a hold of these people some of the issues have been addressed with communication back about every 2 days or so if I'm lucky. They did refund me the $150 "redecorating" fee after going back and forth for about a week. Not sure how previous tenants dirty laundry, trash and broken glass outside was "redecorating" or "move in ready." Chelsea informed me when touring the apartment that no one had been in to maintenance, clean or landscape YET and that it would be done before I moved in. They had about 3 weeks in between this time to make the unit move in ready. It was in worse condition the next time I saw it the day I was supposed to get my keys and the maintenance man Kenny informed me it is my responsibility to landscape and clean as a tenant now as if it's my responsibility to clean up after previous tenants and horrible employees? Kenny, Chelsea and who ever is on the other side of the phone calls and texts to this property manager are the most unhelpful, careless and thoughtless people I have ever had to deal with and I regret leasing here after only 2 weeks.