Reviews of ILWU Credit Union in Long Beach

A snails pace with attitude!

After receiving weekly adverts from the ILWU credit Union I decided to take out another loan.. Knowing full well that the credit Union has really changed for the worst over the past few years!

Got preapproved the week before and credit report ran. Decided on the vehicle, send over the purchase order, with an additional email, for simple processing. After I waited 5 hours, and while dealership prepped and arranged pick up for my new vehicle. I contacted the credit Union for a status update, and they hadn't even looked at my purchase order or email.. they told me that approval would be at least 4 days later.

The 1st go to for these employees is that you expect your loan to jump ahead of others, not true at all.. just want to receive the expected and approved loan in a timely manner.. Have had previous loans approved and check issued within 2 hours!!

Employees here have an excuse for everything.. Working on Thursday's loans, on Friday afternoon! 48 hour timeframe, overworked, busy, inadequate staffing. Hrant, Vanessa and Colleen seem to echo each other! If these concerns are in fact real? They should be directed to ILWUCU Management.. not to the Member!
God forbid, any of these employees ever had to work a lash..

ILWU credit Union employees seem to act like the money comes directly out of their own pockets, they forget that they exist because of the hard work of the rank and file Longshore ILWU members, that they allege to support?...

Consider simple dealing financing, instead of jumping through all of these hoops, dealing with bad CU attitudes/excuses and taking up to 5 days for processing? Dealerships often offer competitive or even lower rates than current ILWU CU rates.. Smiles, and you also get to drive the vehicle home within hours, not days!

Years ago I would highly recommend the credit Union, I can no longer support and refer to them!