Reviews of Hallmark Pool & Spa World in Kissimmee

DO NOT use Hallmark Pool and Spa World! We are extremely dissatisfied with the work that they did and their service. We had our pool and spa re-surfaced. Their prices were middle of the road but then they added ridiculous extra costs for service charges. They clogged the drains and jets with concrete and plaster and refused to fix it, unless an exorbitant service fee and travel fee was paid. They even clogged the screw holes for the drain covers and lights in the pool! They also do not complete follow up care (typical with pool resurfacing by most other companies for at least two weeks) unless you are willing to pay large additional fees. Of course, that information was not shared with us until a day before the resurfacing was to be completed! They also provided misleading information about the ten year warranty (which we were not told details about until the day before the pool resurfacing) and the only way your pool is covered under warranty is to provide Hallmark with pool samples every month for ten years. They are basically looking for ways to not be responsible for the work that they complete. I find them to be completely unprofessional and the quality of their work poor. We feel incredibly stupid that we did not listen to our gut when these issues popped up and should have decided to go with another business. Do not waste your money with this business and fall prey to their predatory business practices!