The Childres Clinic At Nam My wife is been going to this clinic since she was a little girl, Dr M**** was amazing with her and then with her kids, unfortunately Dr M**** left the practice and even though we were not really happy with the medical care Dr Y******** was providing our kids we kept going to the Nam clinic, I would say the clinic used to be okay until few weeks ago when the person who is in charge of the referrals help me to scheduled an appointment with a specialist in downtown and messed up really bad sending us to the wrong doctor. The patient care coordinator gave me the doctors name and the phone number to schedule the appointment, I called and scheduled the appointment with this doctor thinking it was the right doctor, when the appointment day came my wife had to take off from work and my daughter missed school for nothing, it ended up being the wrong specialist, my wife was very irritated with the situation and when she called the Nam clinic office they blamed everything on me, that made my wife even more upset and she had a long argument with the office manager which by the was was extremely rude (yelling my wife over the phone). a week or two later we got a letter in the mail saying we were being fired for unhealthy relationship between patient and provider, first of all we never spoke to the doctor about the issue but anyway we just left it like that, a week after the letter my wife got a call from the Nam clinic to confirmed an appointment for one of my daughters, my wife laugh and told the front person that she though we were fired, obviously this office has zero communication between them, the nurse then call me and said Dr Y******** would see my kids one more time so i could explain the whole situation to her in person, i agreed to that, calling this office is a nightmare, you can never get a hold of anyone, my daughter was in so much pain i had to take her to the ER because i could never get someone to answer the phone in the Nam clinic, my kid had an infection and was on antibiotics for 10 days, then i called again the Nam clinic and scheduled a follow up, i even spoke with the nurse and she was the one who scheduled the appointment. one day later she calls me again and say "oh im sorry but your appointment is been cancel, you received a letter in the mail a month ago saying you were fired as a patient and Dr y******** does not want to see your kids"... my wife remained her of what she told me about going to the office one more time to speak with the doctor in person and she said that was only valid for one month. this is horrible patient care and costumer service, my daughter is in pain and there no doctors taking new patients this time a year, Dr Y******** obviously does not care about her patients at all. hopefully this review can help people chose wisely where to take their kids.
