Reviews of Memorial Hermann Imaging Center – Willowbrook in Houston

While my experience during the imaging was positive. What I experienced on the back end, after imagining was done, can only be classified as predatory. These people can hardly be called medical professionals considering how they conduct their business, I had a HORRIBLE experience with them and if you don't read anything else, know to just choose somewhere else, here's why: When I left the imaging appointment I was told that my insurance would be billed and I'd be contacted if there were any additional amounts to be paid. As I was in Houston only for the summer, I let them know my change of address. I never received any contact regarding a bill so I just assumed it was fully covered by my insurance. Over the past few months I had been receiving these strange automated phone calls, sometimes in English, sometimes in Spanish, which I considered to be spam. Recently I decided to actually listen to what the machine was saying and waited about 25 minutes to be connected to someone so I could tell them to take me off the list. When I was finally connected, I was confronted by one of the rudest people I've ever conversed with telling me I owe them money. I had never heard of Singleton Associates, the company they referred to, nor of the CMRE people who had called me. So at that point I'm thinking it's one of those scams you hear about on the news, but this confrontational woman knew so much about my medical history that I realized it had to be at least minimally legit and related to the imaging I had done at Memorial Hermann. So after calling number after number, being directed from place to place to place, and leaving message after message I was finally contacted back. At this point I'm told that separate from the amount I paid to the imaging center, I was billed by the radiologist. Makes sense, right? Except that I was never actually sent a bill! Apparently they couldn't find my address and "can't waste time calling because they have so many patients" so they just passed my $30 bill to this sketchy collection agency. All they had to do was pick up the phone and call or actually make some effort to contact me and I could've paid it quickly, but instead, they wrote it off to collections without ever even contacting me. These people are resorting to predatory financial practices in order to make their books look better which is 1. No way to treat patients, and 2. Fraudulent and deceptive accounting practices. I think there should be an investigation into how they manage write offs, and that you should BEWARE!