Reviews of Heights Audiology & Hearing Aids in Houston

I spoke too soon. Earlier this month I said it was a good experience going to Heights Audiology and Hearing AIDS. That was until I picked up the heating aids. I paid up front the total and when Blue Cross finalized it, Heights had over charged me $1300+. After 20 minutes on hold with BCBS while they talked with Heights explaining that being in network they had to abide by BCBS guidelines, Heights refused to refund the difference siting my bill I signed where it said Payment is expected at service, payment is your responsibility and I accept financial responsibility for my bill. They claim that allows them to charge whatever they want and not follow BCBS guidelines. Well, anything you buy from anyone, it’s your responsibility to pay for it. They didn’t state, we don’t have to follow BCBS guidelines. Who would sign that. They tried to be deceptive. Despite having called them initially and they told me their top of the line hearing aid, any brand, was $2800 per ear, now they say mine are premium and they fall under a different billing, even though on their web site it says my brand and model is $2800. Last night they said that was because they haven’t updated the web site for 2020. That doesn’t explain why they verbally said the top price was $2800. They are siting some old BCBS guidelines from 2008 and 2012 that says they can balance bill even though BCBS now says they are over charging me. Avoid doing business with this place unless you get it signed in writing what your cost will be and it matches what your insurance says. Plus don’t sign ANYTHING until you go over it with a fine tooth comb and have them explain every word in detail. They claimed they explained it all to me. Liars.