Reviews of Banfield Pet Hospital in Gurnee

Our dog Sasha was taken there for spaying at around 8:30 AM. They didn't have our paperwork ready so we waited 5 more minutes. We left her and went home expecting to get a call when she was done. At 5:00 PM we called and found out she'd been done for a while. We asked what happened and told them we never got a call. They gave us attitude saying maybe we gave them the wrong number, when in fact we gave them 3 correct numbers. They proceeded to give us more attitude and didn't give back our dog, they decided to argue for a little while. Eventually we got Sasha back. We also ordered for her nails to be trimmed, we're they, nope. Never doing business with them again. Maybe it's cause we're asian, maybe not. All we know is they gave us the worst service ever. Hope someone reads this before making the mistake of going to this rude, overpriced place. Thank you, have a good day.