Reviews of Batteries Plus in Glen Ellyn

I have never met a ruder staff than the Glen Ellyn location. This is the 3rd time I've called to have screen ordered to the store for repair for my daughter's phone and as I'm explaining this 3 times I have been cut off with "WHAT DO YOU WANT." This in and of itself is whatever, the first two times I didn't have the patience to continue the call starting out like that. Today 5/7/24 After that initial "greeting" I am placed on hold, the hold answered 5 minutes later as if it's a new call.. I replied with "I was on hold" and given attitude like I am harassing them and that they're trying to do 20 things at once and asked to hold again. I do so, he returns a few minutes later explaining the battery is not in stock and he would need to special order it and my best bet is to get a new phone. I explain I am not looking for a battery but a phone screen repair, and he proceeds to reiterate that my best bet is to get a new phone. I explain "I do not want a new phone, I would like the screen repaired, can you do that?" I was then hung up on. I am utterly disgusted with the customer service I've received at every interaction at your store with the exception of the associate that finally repaired the phone screen the last time. B+ I highly suggest you start recording the associate's interactions with what would be customers and re-train the employees on service.