Reviews of Ashley Geneva, IL 60134 in Geneva

FALSE ADVERTISING!!! We purchased a sectional couch from the Ashley Home store in Geneva Illinois in February 2022. When we selected and purchased this couch from the showroom the couch was manufactured with springs included under the cushions. When we received our couch 2 months later, we found that they had sent us a cheaper version of the couch that contained no springs under the cushions and even had black material instead of tan. Ashley told us they stopped manufacturing couches with springs after we made our purchase. We called Ashley within the 72 hour period (specified in our contract) to tell them we are unsatisfied and they still will not let us return the couch. Look at the pictures attached. It is obviously a different product. We have had to seek legal representation just to return a couch... Unless you have unlimited money, and don't mind wasting it, do not shop here!