Reviews of Verizon in Farmington

DECEPTIVE OR BADLY-TRAINED STAFF:
I recently switched over to Verizon following a promotion that a salesman told me about. I was lead to believe that trading in my phone would take 800 dollars off the balance off the new phone. Sounded great to me, only owing 400 bucks on a 1200 phone. The salesman was explicit, "You'll only owe 400 dollars, you can pay that off and your phone bill will be nice and cheap and you'll have a brand new phone." I took the bait and signed up.
He told me it would take a couple months for that to appear on my account, no problem. I even swallowed a $175 bill for the first month, expecting to be getting a good deal. Fast forward a few months, and my balance is still over 1000 on the new phone. I chat with Verizon directly and they tell me, no you get MONTHLY credits, and if you pay your phone off early, you lose all credits for you trade-in, go pound sand.
I'm both livid and ashamed for being so easily duped. Do yourself a favor and read the small-print, this is both a store and a carrier that takes full advantage of it.