Reviews of Pivotal Utility Management, LLC in Denver

There are approximately 100 homes in our community here at Houston Creek Landing, Star Valley AZ all serviced by Pine Meadows Utilities aka Pivotal Utility Management out of Prescott (or is it Denver?) who claim to provide reliable and affordable wastewater management, key word here is AFFORDABLE!!!  Recently all the members of our little community were subjected to a 76% increase in our monthly sewage bill. That's right, 76%.  Our bills went from $42 to over $73. It's not like we can shop around for other sewer options, we're pretty much a captive audience and at Pivotal Utility's mercy.  When we called and questioned the increase we were told it was out of their control. Out of control is more the case.   If not Pivotal, who is in control?  How do utility companies get away with this? Most of the residents here are elderly and on fixed incomes.

Shame on Pivotal for taking advantage of communities such as ours.  I'm sure if our rates went up the rates for the residents of their other managed utilities companies did too. Where does it stop?  Can we expect another 73% increase this year too?

Our average water bill is less than $40 and some of that goes into the ground for landscape irrigation. So what is the justification of such an increase? Most of these homes have been here 20 years or less so it shouldn't be infrastructure, unless you used faulty pipes, and there haven't been any repair crews around.  So I guess it's simply called greed and price gouging. 

Feel free to give us a generous refund any time your conscience allows.

Karen Baugh
Star Valley AZ