Reviews of Baylor Tom Landry Center - Outpatient Physical Therapy Clinic in Dallas

After having ankle surgery I went to rehab at this facility. The therapist was terrific. The reason I gave the Tom Landry Outpatient Physical Clinic 1 star is because of their extreme billing practices. Most of the time they double book the 1 hour session so you're NOT getting the therapist's full attention. Being on crutches and not stable, during a one hour session I was charged $474.90 which included 10 minutes on the treadmill UNSUPERVISED while the therapist was with another patient. The last 10 minutes of the 1 hour session would entail icing the ankle (which I was doing at home) so in essence the therapy was 50 minutes. To be fair, the sessions were informative and helpful, but NOT at the prices and double bookings. I did not feel that I was a priority but another patient for billing purposes as evidenced by therapist continuously on the computer typing in billing codes. I brought my dismay to the facility's management to no avail. My portion of the final bill was $988 after insurance which accounting did not even correctly itemized payments I made at time of service. Considering the facility's continuous double booking and neglect during my sessions, I offered $500 which they did not accept. A friend who had a similar ankle break went to the Carrell Clinic for therapy where he was never double booked and if the therapist had extra time, they would go over the 1 hour session at no extra charge. Too bad I did not know that beforehand. Be sure to research other facilities for your rehab before choosing this one.

They charge for an hour of physical therapy but at best I only received 20-30 minutes. The rest of the time I had to stand around waiting while they worked with someone else. They billed the full hour to my insurance company.