Reviews of The Better Choice Mail Pack and Ship in Boynton Beach

My experience with this place has been nothing short of a nightmare. Beware of this establishment, as the owner and staff have displayed a complete lack of professionalism and competence in fulfilling their duties. I utilized iPostal1's services for several months to manage mail for my LLC, and it has been a consistently frustrating and disappointing experience.

On numerous occasions, I made the effort to visit their physical location during my lunch breaks to pick up my mail, only to find the door locked and absolutely no one available to assist me. It's not just a one-time occurrence; this happened more than six times. It's utterly frustrating to carve time out of your busy schedule, only to be met with locked doors and complete negligence.

What's even more infuriating is that there were times when I patiently waited, and to my astonishment, I could see staff members preoccupied with their children in the back. It's blatantly obvious that these children were taking precedence over paying customers. This level of unprofessionalism is inexcusable.

My breaking point came when I received an email from iPostal1, notifying me that I would be charged for mail that I hadn't picked up. I had, in fact, picked up the mail, but the staff failed to document it properly. It's clear that their attention to detail and their commitment to their customers are severely lacking.

When I reached out to express my concerns and dissatisfaction with the service, I received nothing but nasty, unprofessional responses from the person who identified herself as the owner of iPostal1. To clarify, I did some research and discovered that the owner is actually located in another state. This raises concerns about the authenticity and integrity of this location's association with the iPostal1 brand.

I've retained all the rude emails I received and reported them to iPostal1 to shed light on how this particular location treats its paying customers. The individual handling their correspondence urgently needs to improve their customer service skills, particularly when dealing with clients who pay for the services they are linked with.

In conclusion, I cannot, in good conscience, recommend this location to anyone with important and professional business matters. It has been a frustrating, unprofessional, and disappointing experience from start to finish. I will be reporting this company to the Better Business Bureau to formally file a complaint and hopefully prevent others from enduring such a dreadful ordeal.
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