Reviews of D & R Car Care in Cheyenne

My husband is pretty handy, so when the rear differential on our 2008 Rav4 started making noise, he tried replacing a bearing and the pinion seal himself to save money. The fix lasted for a few weeks, but soon the growling sounds and unsteady driving returned and we knew we needed to contact professionals, but didn't want to spend exorbitant amounts of money (the rear differential itself looked to be a $1,200 piece). Rick at D&R looked over our vehicle and got back to me with a quote that was half of what I was expecting. When the parts came in and Rick had installed them, he called me to say the parts were faulty and he wasn't happy with the fix. After two more orders (faulty parts) and a total of three installations, Rick had our car up an running again. He took care of us like we were family: he didn't charge us for the extra labor he put in with the multiple installations due to faulty parts and didn't up-charge us at all for the parts. He kept working on our vehicle until he was satisfied with it, and in the end charged us what he had quoted originally, though it had taken him a lot more time than he anticipated. I can't say enough how thankful we are for Rick's professionalism and excellent work getting our car back on the road!